FAQs

Here are some common questions. To give you the best customer experience, your feedback is strongly encouraged.

Q 1. Where do you ship from?

A. We ship from our cooperated warehouses & factories in the USA and China. So expect your items to be shipped separately (if you order more than one item) as different factories specialize in different manufacturing areas.

Q 2. How long does it take for my goods to arrive?

A. It usually takes 7 - 12 business days for all orders to arrive and a maximum of 15 business days. Delivery times vary from product to product; based on demand and shipping location.

Q 3. How long does it take to get a tracking number?

A. It usually takes between 2 - 3 business days.

Q 4. Where can I place an order from?

A. You can place an order from any country, we ship worldwide.

Q 5. Is shipping really FREE?

A. Yes, shipping is free worldwide.

Q 6. Where is your company?

A. Our company is based in the United States of America. High quality suppliers in China and the USA.

Q 7. In what currency will I be charged?

A. We process all orders in USD. While the contents of the cart are displayed in multiple currencies, you will check out in USD at the latest exchange rate.

Q 8: Do I get a confirmation number when I place my order?

A. Yes, all customers receive an order number after placing their orders.

Q 9. How can I pay?

A. We accept all major credit cards: Visa, Mastercard, Discover, Amex and even Paypal.

Q 10. Is the cash on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe.

Q 11. If I enter my email address, will you sell my information?

A. We do not sell our customers' information. Email is only for follow-up and to send newsletters about our promotions and new arrivals.

Q 12. Do I (the customer) have to pay customs?

For most countries you do not have to pay customs, but it depends on where you are and if you order more than 1 piece. We are not responsible for customs fees. Please check with your local customs agency to find out more.

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              Terms & Conditions

              Demati supplies products listed on the Demati, and Demati websites, and in our stores under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.

              The Terms and Conditions apply to your use of any Demati website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store

              We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.

              The headings in these Conditions are for convenience only and shall not affect their interpretation.

              We recommend that you print and keep a copy of these Terms and Conditions for your future reference...